SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The rug is exactly as advertised â adorable and functional, with great quality to boot. An essential for any frog lover. đž
The rug's softness is truly impressive, and I've encountered no issues with shedding. It feels like something you might find at a high-end home goods store. The only minor quibble is the mat's tall fibers, which can occasionally distort the cartoon character's face, adding a whimsical touch. The grip could be slightly better, as I find myself repositioning the mat daily. Nonetheless, tending to this cute mat has become a cherished evening routine.
The rug is not only absorbent and stable on the floor, but its colors also perfectly complement my bathroom. I absolutely love it.
I'm thrilled with this purchase! My kids adore it. The softness and quality are surprising for the price. Opting for the largest size was a wise decision, making it the perfect addition in front of my bath.
It's incredibly cute and matches the product photos perfectly.
This rug is definitely worth the investment. đŻ
This rug is a perfect fit for my small bathroom and is incredibly cute.
The mat is adorable, soft, and excels at absorbing liquids. My cat also enjoys lounging on it due to its coziness. It's maintained its color well over several months. I highly recommend it and would definitely repurchase.
So cute and soft, it's irresistible.
It's perfect and cute in every way.
Incredibly cute and soft.
Absolutely adorable!
It's exactly as described, though the tassels do tend to fall out with daily use. I've noticed about one or two shedding each day.
Stepping onto this plush rug is a dream â it's incredibly soft and luxurious. A perfect score from me!
The vacuum-sealed packaging was a nice touch, ensuring the rug was both soft and fluffy upon arrival. It's a delightful accessory for any frog enthusiast's bathroom or entryway.
While on the smaller side and folded in a way that initially left creases, this rug is a charming addition to my frog-themed bathroom decor. The creases smoothed out over time, and I'd definitely consider purchasing another.
The frog-themed bathroom rug was a perfect pick for my daughter's bathroom. It's super soft, easy to clean, and most importantly, she loves it.
If you're on the hunt for the cutest bathmat imaginable, look no further! Not only is it adorable, but the yarn is also unbelievably soft. We're all fans!
Even after reading the measurements, I was surprised by how much smaller it appeared in our son's bathroom. Nevertheless, it's undeniably soft and cute.
Incredibly cute and boasts impressive absorbency!
It was smaller than I anticipated.
While I use it beside my bed for a soft landing in the morning rather than in the bathroom, its softness is undeniable. I'm cautious about vacuuming or washing it due to the material shedding a bit, but any initial smell dissipated quickly after unpacking.
Ideal for smaller bathrooms, this rug looks even better in person and is of excellent quality. It's quickly become my favorite rug.
The adorable frog design never fails to brighten my day whenever I step into the bathroom. đ
This soft, cute rug has quickly become a favorite, though I learned the hard way to be cautious when washing it, as the tufts began to come loose. I'll be handwashing it moving forward.