SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is our favorite lead, not too long but flexible. The handle is great, and no more sore hands after walks.
The lead is excellent, with a perfect length and a really comfortable handle.
I'm very happy with this product. It looks good, is robust, and has a ring for attaching a poo bag container.
This lead is effective for my excitable spaniel. It's comfortable to hold and easily adjustable. It's durable and a better choice than typical extendable leads.
This sturdy lead comes with a comfortable handle, an easy clip, and reflective stitching. There's a metal loop for attaching a poo bag holder. I wish there was an additional clip for attaching accessories, but overall, it's excellent.
The lead is sturdy with a comfortable handle.
The item is great and as described.
This strong lead is just what I wanted for my staffy, and I'd recommend it.
I own several of these leads, keeping them at different family houses for dog-sitting. The grip is excellent, and I've had no issues with quality.
After using this lead for some time, I can say it's very good. The handle is comfortable, the length is nice, and it has some elasticity, which is great for strong dogs.
The lead is very sturdy and brightly colored. It's a good length, and the hand grip is comfortable. I've purchased this for the third time because I liked it so much.
Both my dog and I are happy with this item.
When used with a harness, this lead provides excellent control over larger dogs.
This lead offers great value for money.
I bought this lead thinking it would be ideal as my puppy grows. It works well with a collar now and will be suitable for a harness later.
This lead is fantastic, and I've purchased a second one in a different color. It's the only lead my dog hasn't chewed through, and I highly recommend it.
It's great to find a product of decent quality like this. I'll surely buy more.
The quality is outstanding, though it can be a bit stiff for wrapping around the hands.
This lead has excellent additional stretch and is very strong.
The handle of this leash is very comfortable.
I bought this lead for outings with my new puppy.
The thickness and length of this lead are ideal, and it feels very strong.
Having purchased two of these, I can vouch for their quality. The clasp and leash are not made of thin rope but are rather sturdy and dependable. Definitely a confident purchase.
I'm quite pleased with this lead. It's comfortable, durable, and easy to hold. A bit more length would make it perfect, but it's still excellent.
This leash is exactly what I needed, with a nice length, high quality, and a padded loop to prevent chafing. The metal ring on the loop allows for hands-free use when the dog is off the leash.