SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good quality for the price, quite durable and efficient.
The collar is a nighttime necessity, ensuring visibility in our backyard.
The collar's brightness is impressive.
Pleased with the quick delivery and love the products.
This cool collar has been working wonderfully.
The collar pairs perfectly with our red no-pull harness.
Satisfied with this collar's performance, eager to test its nighttime visibility.
This collar has been a great addition, particularly for last-minute nighttime outings, making my black dog visible.
The collar's fit and brightness are commendable, definitely worth recommending.
Appreciate the collar's brightness and functionality, especially after a close call at night. It's become a safety staple and a stylish accessory.
Couldn't be happier with this collar's performance.
Pleased with this pink collar, it's a nice change.
These collars are a hit; they fit wonderfully.
Completely enamored with this collar!
My black lab looks stunning and visible with her new collar, especially at night.
The night collar's multifunctionality is a boon for our evening walks. Its visibility reassures me as cars can spot my dogs from a distance, especially with the flashing option to draw attention.
Impressed with the quality and craftsmanship of this great product.
I'm thrilled with this LED collar, especially for my petite chihuahua, Peanut! Though slightly large, it's perfect for night visibility in our backyard or during walks, ensuring she's seen by cars and preventing any trips.
This LED collar is not just a safety accessory but a style statement for my pet. It's well-crafted, functional, and adds a pop of personality to our nightly routine.
The battery-operated design is so convenient, ensuring the collar is always ready for our evening walks. It's easy to use and provides long-lasting illumination.
Love the variety of sizes available, ensuring a snug fit for my pet. The bright LED lights offer peace of mind during nighttime outings, knowing my pet is safe and visible.
Easy to clean and maintain, this life-grade waterproof LED collar is a pet owner's dream. It's durable, functional, and keeps my furry friend lit up and safe on our night adventures.
The customizable colors of this LED collar make our evening strolls a fun fashion statement. My dog stands out beautifully, and I rest easy knowing she's visible to others.
Impressed with the durable construction and comfortable fit of this collar. The adjustable length and waterproof feature make it perfect for all weather conditions.
Night walks have become so much safer and stylish with this LED collar. The bright, flashing ring is a game-changer for visibility, and I love the range of colors!