SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Our nightly walks have transformed from worrisome to wonderful thanks to this stylish LED collar. The array of vibrant colors and dynamic light modes make my pet the star of the street, while the adjustable fit ensures she's comfortable and secure. The waterproof and durable design stands up to her energetic frolics, and I love that I can easily clean it. This collar isn't just an accessory; it's an essential part of our night routine, keeping her safe and fashionable.
There's nothing quite like the security I feel seeing my dog lit up during our night walks with this LED collar. The variety of light modes, from a gentle glow to a quick flash, means he's always visible, and the strong nylon build means it's built to last. The range of colors allowed me to pick one that suits his personality, and I appreciate the easy maintenance and waterproof design. It's not just a collar; it's a beacon of safety for my best friend.
I recently purchased this LED Pet Collar for my adventurous pooch, and it's been a complete game-changer for our evening escapades! The bright, flashing lights ensure he's visible to all, giving me peace of mind on every outing. It's incredibly durable yet comfortable, and I love how the adjustable strap provides the perfect fit. The waterproof feature is just icing on the cake, ensuring durability through all our adventures, rain or shine!
This collar is vital for visibility during foggy, rainy, or dim days. It's made our walks around the neighborhood much safer.
The green LED collar has made my mostly black dog visible at night.
When in use, the collar emits a strong, visible light, perfect for city walks at night.
Excellent quality, the light is bright and noticeable without bothering my dog.
Simply lovely collar.
The light is impressively bright and the collar can be adjusted well.
Quick delivery and impressed with the product's sturdiness and lightness.
The collar fits well and functions as intended.
Quick arrival, and although slightly large, the quality is very good.
The sizing is accurate and the color matches the photo perfectly.
The collar's measurements are spot-on and it shines brightly.
Bright and well-sized collar for my retriever, ensuring end-to-end visibility.
The collar is fine and has been effective once accustomed to it.
Happy with the product, especially as it seems to caution cars.
Walking at 3 a.m. has become safer with this brightly lit collar, making us visible to traffic.
Nighttime visibility in the mountains has been a game-changer with this collar.
Timely delivery and impressive performance in the dark.
This collar has become a favorite.
Appreciative of this product's functionality.
These collars are invaluable for early morning walks, providing brilliant visibility.
The collar has been a fantastic purchase.
Satisfied with this great product.