SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Extremely satisfied with this purchase and the store's service. I recommend this product; my dog is very happy with it.
Charming toy, my small dogs are delighted with it, and the shipping was prompt.
My dogs are enthusiastic about it. Filling it with toothpaste requires patience due to the narrow opening, but it's worth it. Always supervise your dogs with toys.
The product matches the description and feels pleasant to the touch with its soft bristles. Thanks to the seller!
Excellent quality, my dog adores it.
The toothbrush is sturdy and well-made, even when my Staffordshire Bull Terrier chews on it.
This high-quality product is a regular part of my dog's routine, perfect for keeping him occupied during grooming tasks, and excellent for dental hygiene.
My dog was initially wary but now uses it more. She chews on the paw-shaped supports but the toy seems durable. Haven't tried toothpaste yet.
Really satisfied with this toothbrush.
My dog was initially hesitant about this toy but now loves it. It's of great quality and I highly recommend it.
My dog enjoys it especially with toothpaste on it, definitely worth the investment.
Fantastic toy, my dog adores it. Impressed with the fast shipping, highly recommend.
My puppy is really fond of this toothbrush.
This is a high-quality chew toy. My 5-month-old Yorkie finds it a bit large even in the smallest size, but I plan to reintroduce it later. It's odor-free, which is a plus.
Training my dog with treats to use this toothbrush was a success, and now it's great for combating bad breath with dog toothpaste.
My dog absolutely loves gnawing on this chewable toothbrush.
This Chewable Toothbrush has transformed our daily routine. My dog gets excited for teeth cleaning time, and I'm happy knowing his oral health is in good hands.
What a fantastic product! My dog's teeth are cleaner, and his breath smells better. Plus, he thinks it's just a fun toy.
I've noticed a significant improvement in my dog's oral health since using this toothbrush. It's easy to hold and effectively cleans his teeth.
Finally, a solution for my dog's dental care that he actually enjoys! The Chewable Toothbrush is a must-have for pet owners.
Easy to use and my dog loves it. The toothpaste reservoir is a great feature, making brushing a breeze.
My dog took to this toothbrush right away. It's durable, non-toxic, and keeps his teeth sparkling clean.
Cost-effective and efficient! It has saved me from costly vet bills for dental cleaning.
The design of this toothbrush is ingenious. It's not just a toy; it actually cleans my pup's teeth while he chews on it.
I'm impressed with how this toothbrush turned playtime into a dental care routine for my dog. No more bad breath or yellow teeth!