SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I must admit, this chewable toothbrush has been a game-changer in our household. My dog, who usually turns his nose up at anything related to teeth cleaning, has taken a surprising liking to this toy. It's been fascinating to watch him chew away happily, and the results are clear - his teeth look much cleaner, and his breath is no longer a problem. What's more, the quality of the material is top-notch, ensuring that this toothbrush can withstand even the most vigorous of chew sessions.
As a pet owner, I'm always on the lookout for products that make life easier for both me and my dog. This toothbrush hit the mark perfectly! It's amazing to see how it turns teeth cleaning into a fun activity for my dog. He's always excited to play with it, and I can rest easy knowing his oral hygiene is being taken care of. The design is smart, making it easy for him to hold and chew, ensuring a thorough clean every time.
I was initially skeptical about buying another chew toy for my dog, but this toothbrush has been a revelation. Not only does my furry friend absolutely adore chewing on it, but I've also noticed a significant improvement in his dental health. His breath is fresher, and those worrisome yellow stains are fading away. It's incredibly durable too, surviving the enthusiastic gnawing of my energetic pup. A total win for us!
It's a favorite for my puppy, often the first toy she picks from her box.
This is a fantastic invention for cleaning a dog's teeth. I just load it with doggy toothpaste every few days.
An excellent chew toothbrush for my teething 2 1/2 month old Golden Retriever puppy.
My Shih Tzu loves controlling it with its foot base and enjoys brushing with her favorite toothpaste.
My dog only likes it when it has toothpaste on it.
My dog enjoys it immensely.
Initially, our puppy was put off by the new plastic smell, but once it faded, he couldn't get enough of this durable toy.
My dog loves it and it's proving durable, even with his tendency to destroy rubber toys.
The concept is excellent but our dog hasn't taken an interest in it.
My dog, a known chewer, loves this toy and it has proven to be durable.
Mango is delighted with it for teething.
Both my German Shepherd and Maltese love it and sometimes squabble over it.
I'm very pleased with it.
My dog enjoys chewing on it and it's surprisingly durable against his sharp baby teeth.
My dog adores it, using it as both a ball and a chew toy. It's survived his constant chewing.
It's effective for our dog's dental care, enjoys chewing on it and cleaning out the toothbrush.
Our dogs enjoy it, but the suction feature doesn't work well. They prefer chewing on the feet than the bristles.
Yogi is really fond of it.
My dogs are still warming up to this toy, they tend to chew on the foot pad more. We supervise them while they use it.
My teething puppy finds great relief in this chew toy.
Unfortunately, this toy wasn't suitable for Vinny, a heavy chewer. He destroyed it quickly.
It's a fantastic chew toy for my boxer puppies, although it doesn't adhere to the floor.