SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Drop In To Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dropintoshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I use the combs daily for my outdoor cat. They're very effective at pulling ticks out of the coat. I definitely recommend them.
I use this comb for my cat and it's a very good, durable product. I recommend it.
My cat has feline acne, and this comb is ideal for gently removing the crusts that form.
This comb is top-notch. Easy to use and effective at removing fleas, especially on my cat with long, thin hair.
Useful for finding small fleas in your kitten's fur. I recommend it.
I bought this comb because my dog, despite wearing flea prevention treatments, still got fleas due to living in a livestock-heavy area. This comb was a lifesaver after shampoo treatments weren't enough. Its close teeth effectively remove fleas, especially when used after bathing the dog. It's made of hard plastic and does its job well.
I bought these combs for my rabbit who sometimes has fleas. They're effective for capturing even the smallest ones. The teeth are close enough for this purpose. The handle of the long comb could be more slip-resistant, but it's a minor issue. The small comb is very convenient for a rabbit. They're easy to clean, and I recommend them.
This is a great product that works well and doesn't bother my cat like other combs do. It's durable; even after 3 months of extensive use, it shows no signs of wear.
Perfect for checking and removing fleas from your pet. It's an inexpensive comb but does the job well. It's made of plastic, so don't expect extreme durability, but it's highly functional. I'm very satisfied with it.
I use this comb on my cat daily and it's effective at catching fleas. It's best to use it in the bathtub as fleas can jump around after being combed out.
It works as advertised and does the job well.
It does its job, though my cat isn't too fond of it.
The product was delivered well and is easy to use.
This comb works brilliantly! I highly recommend it for your cats.
A bit smaller than I expected, but they work okay.
These combs are fantastic.
The brushes are comfortable to hold and our cats really enjoy being groomed with them. They're great products for the price.
These combs are perfect for grooming around dogs' eyes. The dogs don't mind them and they come out looking clean and well-groomed.
The comb is easy to use, comes in a great color (purple), and is of good quality for the price.
The quality of these combs is really good, and they're priced well.
These combs are sturdy and work great for both short and long-haired dogs. They're definitely worth the investment.